AltarSpace Support

We're Here to Help! Welcome to AltarSpace support. Whether you have questions about features, need technical assistance, or want to learn more about the app, we're here to guide you on your spiritual journey.

Contact Support

Email Support

For technical issues, billing questions, or general support: support@altarspace.app

Response time: We typically respond within 24-48 hours

Frequently Asked Questions

Getting Started

What is AltarSpace?

AltarSpace is your personal spiritual sanctuary featuring daily devotionals, personalized prayer guidance from six spiritual guides, interactive discernment exercises, systematic Bible reading (Bible 365), and structured spiritual journey programs.

How do I navigate the app?

AltarSpace has five main tabs:

What is the 7-day free trial?

New users get 7 days of full access to all features. After the trial, a monthly subscription ($4.99/month) is required to continue using the app.

Prayer Guidance & Spiritual Guides

Who are the spiritual guides?

AltarSpace features six distinct spiritual guides, each representing different theological perspectives and archetypes:

How do I submit a prayer request?

Go to the Guidance tab, tap the compose button, write your prayer or question, and submit. You'll receive a thoughtful, scripture-aligned response from one of our spiritual guides.

Can I delete prayer requests?

Yes! You can delete individual prayers by swiping left, or use bulk delete by tapping Edit mode and selecting multiple requests.

How do I filter my guidance history?

Use the filter options to view:

Audio Features

How do I use audio playback?

Tap the play button on any devotional or Bible reading to hear professional text-to-speech narration. The text highlights in real-time as it's read aloud.

What are Premium Voices?

AltarSpace offers premium neural voices (Kokoro ONNX) for high-quality, natural-sounding narration. You can switch between premium and system voices in Settings > Audio Settings.

Can I listen in the background?

Yes! Audio continues playing when you lock your screen or switch apps. You can control playback from your lock screen or Control Center.

Bible 365 Reading Plan

What is Bible 365?

Bible 365 is a systematic annual Bible reading program. Follow daily readings with scripture passages, reflection prompts, prayers, and progress tracking to read through the Bible in one year.

How do I track my reading progress?

Your progress is automatically saved as you complete readings. You'll see completion indicators and can pick up where you left off anytime.

Spiritual Journeys

What are Journeys?

Journeys are multi-step programs that guide you through specific spiritual themes (like grace, courage, or wisdom) with curated prayers, devotionals, and exercises.

How do I complete a Journey?

Start a journey from the Home or Journeys tab, then work through each item sequentially. Your progress is tracked automatically with completion percentages and item counters.

Discernment Exercises

What are discernment exercises?

Interactive biblical scenarios that test your spiritual understanding. Choose from multiple options, receive scripture-aligned verification, and learn pastoral explanations for each choice.

Account & Settings

How do I change the theme?

Go to Settings > Appearance and choose Light, Dark, or System theme.

Can I use the app in Spanish?

Yes! Go to Settings > Language and select Spanish. Note: Premium audio voices are currently only available in English.

How do I enable daily notifications?

Go to Settings > Notifications and toggle on daily devotional reminders. You can also customize the notification time.

How do I delete my account?

Go to Settings > Account > Delete Account. This permanently removes all your data, including prayer requests, progress, and preferences. This action cannot be undone.

Subscription & Billing

How much does AltarSpace cost?

After your 7-day free trial, AltarSpace costs $4.99/month. You can cancel anytime with no commitment.

How do I cancel my subscription?

Subscriptions are managed through the App Store:

  1. Open Settings on your iPhone
  2. Tap your name at the top
  3. Tap "Subscriptions"
  4. Select AltarSpace
  5. Tap "Cancel Subscription"

How do I restore my purchase?

If you previously subscribed, go to Settings in the app and tap "Restore Purchases" to regain access.

Do you offer refunds?

Refunds are handled by Apple through the App Store. Contact Apple Support to request a refund for your subscription.

Technical Requirements

Troubleshooting

App Won't Load or Content Missing

App Crashes or Freezes

Prayer Requests Not Syncing

Audio Won't Play or Cuts Out

Premium Voices Not Working

Notifications Not Appearing

Trial Status Issues

Privacy & Data

Your privacy is important to us. AltarSpace:

For complete details, review our Privacy Policy and Terms of Service.

Data Export

You can request a copy of your data by contacting support at support@altarspace.app. We'll provide your information in a structured format within 7-10 business days.

Account Deletion

To permanently delete your account and all associated data:

  1. Open AltarSpace
  2. Go to Settings
  3. Scroll to "Account" section
  4. Tap "Delete Account"
  5. Confirm your decision
Warning: Account deletion is permanent and cannot be undone. All your data, including prayer requests, guidance responses, reading progress, journey completion, and preferences will be permanently deleted from our servers.

Reporting Issues

Report a Bug

If you encounter a technical issue, please email us at support@altarspace.app with:

Content Issues

If you find incorrect scripture references, typos, or other content issues, please let us know at support@altarspace.app so we can correct them.

Feature Requests

Have an idea for a new feature or improvement? We'd love to hear from you! Send suggestions to support@altarspace.app.

Still Need Help? If your question isn't answered here, please contact us at support@altarspace.app. We typically respond within 24-48 hours and are committed to helping you have the best spiritual journey experience.

AltarSpace - Your Personal Spiritual Sanctuary

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